Support

Contact

Chat with us

Just click the chat icon inside the app in ‘Profile->Settings’ to talk to our support bot in real time.

Email / Call Us

Still need help? Reach out anytime at help@coverd.us or +1 929-594-5018 — our team’s happy to assist.

FAQ’s

Getting Started

What is coverd?

Coverd is a fun sweepstakes platform where you can play games of chance using game tokens. When you buy game tokens, you get sweep tokens for free—which you can use to pay off your credit card! 🎉

How do the games work?

Our games are based on chance—just play using your Practice Coins or Coverd Cash and enjoy the experience!

Practice Coins have no cash value, but with every purchase, you get free Coverd Cash that can help with credit card payments

Is Coverd legal?

Yes! Coverd operates under sweepstakes laws and offers a No-Purchase Necessary option so you can participate without buying anything.

Winning & Losing

How do I enter the sweepstakes contests and what are the odds of winning?

Only holders of Coverd Cash are eligible to participate in the sweepstakes contest. Coverd cash is strictly used as proof of eligibility for the sweepstakes contest and has no monetary value. Your odds of winning and the amount that you may win will not depend on the amount of Coverd Cash you hold.

What are my chances to win individual games?

Your win probability depends on the prize amount and how much you play. The formula is:

Win probability approximately = (Your play amount) ÷ (Prize amount)

For example:

  • If you’re playing for a 1,000 prize and you play 10, your chance to win is approximately 10/1000.
  • If you play 50, your chance to win increases to approximately 50/1000.

✨ Win probability may change based on platform conditions.

What if I lose the game?

If you don’t win, you only lose the amount you played. It’s all about having fun and playing affordably!

Coverd Cash & Redemption

What are Coverd Cash?

Coverd Cash is real and redeemable for cash prizes. Bonus balance is promotional credit (from welcome bonuses, challenges, referrals, etc.) that’s used for playing — it can’t be redeemed directly, but it unlocks into Coverd Cash as you play.

How do I use my Coverd Cash?

Easy! Just go to your account, select “Redeem”, and choose which credit card you want to pay.

Is there a limit to how many Coverd Cash I can redeem?

Yes, there are a few important guidelines regarding redemptions:

Gameplay Requirement: Coverd Cash itself cannot be redeemed directly. It is intended for gameplay purposes only. You must use your Coverd Cash to play our games, and only the winnings generated from that gameplay become eligible for prize redemption.

The 300 Coverd Cash Promotional Play Limit: If you are playing entirely on promotional Coverd Cash (such as mail-in requests or daily bonuses) and have never made a Practice Coin purchase, your maximum lifetime prize redemption is limited to 300 Coverd Cash. Making your first Practice Coin purchase instantly upgrades your account and removes this limit for all future gameplay!

Standard Limits: All redemptions are subject to our standard minimum (50 CC) and state-specific maximums (such as 5,000 CC per period in NY and FL).

(Note: When making your first purchase to upgrade your account, any promotional balance exceeding the 300 CC limit will be automatically adjusted. Please see Section 9 of our Sweepstakes Rules for full details).

Promo Credit & Bonus

What’s the difference between Coverd Cash and Bonus balance?

Coverd Cash is real and redeemable for cash prizes. Bonus balance is promotional credit (from welcome bonuses, challenges, referrals, etc.) that’s used for playing — it can’t be redeemed directly, but it unlocks into Coverd Cash as you play.

How is my play funded?

Your Coverd Cash is always used first. If your Coverd Cash runs out, your Bonus balance automatically steps in to cover the rest so you can keep playing.

How does my Bonus balance unlock into Coverd Cash?

Every play automatically converts a portion of your Bonus into real Coverd Cash — even on a loss. Coverd original games unlock 5% of your play amount per round (roughly 20 plays to fully convert a bonus). Partner games unlock 3% per round (~33 plays), and some select games unlock 1% per round (~100 plays).

What happens to my winnings?

Winnings are split the same way your play was funded. If you played with 100% Coverd Cash, you win 100% Coverd Cash. If you played with a mix, winnings are split the same way. Playing entirely on Bonus? Winnings go back to your Bonus balance — giving you more to keep unlocking.

Does my Bonus balance expire?

Yes — your Bonus balance expires after 30 days of account inactivity. Keep playing to keep it active.

No-Purchase Necessary Entry

Do I have to buy Practice Coins to get Coverd Cash?

Nope! We offer a No-Purchase Necessary option, so you can still collect Coverd Cash without spending anything.

How do I claim Coverd Cash for free?

Follow the steps on our Sweepstakes rules page.

Payments & Security

Is Coverd safe and secure?

Absolutely. We use bank-level encryption to protect your info and ensure secure transactions every time.

Can I send my Coverd Cash to someone else?

No—Coverd Cash can only be used for your credit card payments and aren’t transferable to others.

Which credit cards can I pay off with Coverd Cash?

Most major credit card providers are supported! Check the full list in your account to see eligible cards.

Account & Support

How do I create a Coverd account?

Sign up in seconds on our app! Just enter some basic info and verify your identity to get started.

How do I contact Coverd support?

We’re here to help! Reach out via: